FAQ's

Where are you located?

We are located in the 2550 Somersville Mall Antioch, CA 94509.

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​How Do I Place an Order?​

All orders should be placed here online. You can find your item on the Shop Online page, add items to cart and proceed to check out. If you have an item that requires a personalized image, you can email your image to info@tripleakreationz.com once the item(s) are purchased. 

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How Do I Proof My Order?​

You will receive a proof via email for approval within 48hours. You are allowed two revisions to your design before an additional design fee of $10 is assessed. 



Payment & Shipping

We accept PayPal and all major credit cards for purchase. You will be prompted to add payment information at check out. Depending on the item processing time can take up to 7 -14 business days, not including shipping. Please keep that in mind when completing a purchase. When the item is created it will be shipped, and shipping can take 3 to 7 business days. If you need expedited services please use the correct shipping method at checkout, Additional fees apply.

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What fabric is used for the T-shirts?

T-shirts are 100% polyester 

All Shirts are provided and may have creases when printing typically located in the arm and armpit area. We do not cut and sew T-shirts. 

 

Do you offer discounts on bulk Items?

Discounts are given on T-shirts only for front print only, when you purchase 15 or more shirts. You will get 1-4 photos with one design for all shirts with 2 revisions. Bulk orders must be submitted At least 1-2 weeks in advance. Although we do understand last minute memorial orders that are needed ASAP and we are open to taking those orders as well for an additional cost added to the expedited shipping. Please email info@tripleakreationz.com for additional info.

 

 

Do You Do Rush Orders?

It is highly recommended to place an order two weeks prior to your event due to prior orders before your purchase.  Rush Fees apply to all orders that are needed within 6 business days.

 

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Less than 7days $100.00



Secure Ordering

This is a secure site for ordering, all information is secure and will not be stored or shared.



Returns & Refunds

Customized, Special orders and Custom-Made items are NON-RETURNABLE and CANNOT BE CANCELLED once placed due to the customization and made to order process. These are orders by which the customer chooses the color, design, and or personal images.

 

What if my package arrives damaged?

Please report the damage within 48 hours to our team via the contact us page. We will need photos of the damaged item, as well as photos of the box the damaged item was shipped in. Please email us images no larger than 300k each.

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We must have the images in order to notify the shipping company and file the necessary damage claims. After a claim is presented to the shipping company, we will arrange to have the item(s) replaced

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Thank you for shopping with us!